DR
Deepak R

1 reviews | Active since Feb 2015

13 Feb 2015, 14:41

NO RETURNS ACCEPTED

Purchased two T-shirts (golf) on 13 January 15 which were on sale. Washed both the T-shirts and both of the T-shirts colour ran. I telephone on the 31 January 15 asking them if I could return &/or, exchange the t-shirts for another. Reply I got was, we have a 7 day returns policy, sorry we cannot do anything for you. Asked to speak to the manager, he refused to come to the phone. the causal worker refused to give me her details either. I said I will report the matter to Consumer Protection and she said, hold on, and came back to say I could do that if I wish to according to her manager. I cannot wear these t-shirts and the total cost was R300.

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Replies (1)
Cape Union Mart
Cape Union Mart's reply13 Feb 2015, 15:28
Official
Hello draga,

We are so sorry to hear about what you experienced in store. We do not want any of our customers to have a negative experience in store or afterwards. This is not the standard we wish to have in store and will have this resolved for you. We will contact you shortly and ensure that this situation is resolved.

Kind regards
The Cape Union Mart Team

Best regards,