1 reviews | Active since Mar 2009
No Response to Calls / Emails
<p>On 21 December 2016, I tried to phone Cape Union Mart Customer Services without any success. After being on hold for almost 20 minutes, I gave up and emailed them ********** I tried again today, 3 January 2017, without any success. You are on hold for ages when phoning the Customer Care line and emails are just not responded to.</p> <p> </p> <p>All I need is a very simple quotation for replacement of my GPS that was ******.</p> <p>I have emailed all my details and requested assistance, but no luck. </p> <p>Surely it should not take such a long time to respond?</p>
Good day Veronica,
Our sincerest apologies that you were not able to get through to us and that you have not received sufficient feedback on your query.
We would like to have a look into this for you and to ensure the relevant agent contacts you as soon as possible.
Once again, our apologies for the disappointing experience.
The Cape Union Mart Team
Good day Veronica,
Our sincerest apologies that you were not able to get through to us and that you have not received sufficient feedback on your query.
We would like to have a look into this for you and to ensure the relevant agent contacts you as soon as possible.
Once again, our apologies for the disappointing experience.
The Cape Union Mart Team
Thank you for your prompt response and sorting out the quotation for me.
Thank you for your prompt response and sorting out the quotation for me.