No response regarding return

I ordered a specific Cap design online because I could not find it in store and when I received the item it had a different design then that that was advertised online (the one I believed I was purchasing) and to add insult to injury I was Charged more then what was on the price tag!!!!!<br> <br> I requested item to be collected and a refund for said item, but no reply and the online store shows my request as \pending"it's been pending for days... <br> Are you going to wait until my 14day return window closes and I'm stuck with an unwanted item?<br> <br> I phoned the customer care line 3 times:<br> first attempt - no answer <br> second attempt - got cut off while being transferred<br> third attempt - \""our operators are busy I'll get someone to contact you back\"" - I'm still waiting...<br> <br> I will never buy from the online store EVER again and I not recommend it to anyone! """