No reply, no way

<p>I purchased a pair of Merrels at the Canal Walk store on 7 March 2017. Not 3 months passed before the shoes started falling apart, tearing at the seems, soles coming loose and so on. I sent a mail on 19 June enquiring if I have any options on a return as I can't find my slip (we moved house in April). I received an automated response stating feedback in 3 days. Nothing happened. On 29 June I once again sent a mail stating my disgust with their lack of response. 2 weeks later and still no response. If you can't be bothered to respond to your clients, I wont be bothered to support you any more. </p>