1 reviews | Active since Jul 2016
no refund for items out of stock since Nov. 2016
<p>The 15th Nov. 2016, I ordered some items online (order number ********** 41 / ********** 14) .</p> <p>Robin-Leigh Adams notified me the sistema 1.2L Lunch Plus was out of stock and asked me to click on a link to refund the the item that was not in stock. Which I have done on the 20th Nov. 2016 when I received the email with the link on the 22nd Nov. 2016 I emailed Robin-Leigh Adams to let her know that the link does not give me any options to provide my banking details.. Numerous emails was send to follow up and until today nothing was done regarding this refund.</p> <p> </p> <p>This is not very good customer service and frustrated to keep on following up and no response from Cape Union Mart online.</p>
Good afternoon Rina
Our sincere apologies for the lack of feedback you have received from us. More so the lengthy process that you have had to endure with having this resolved and still it hasn't. Could you please provide us with some time to investigate the location of the funds and we will be in touch with you shortly.
Regards
The Cape Union Mart team
Good afternoon Rina
Our sincere apologies for the lack of feedback you have received from us. More so the lengthy process that you have had to endure with having this resolved and still it hasn't. Could you please provide us with some time to investigate the location of the funds and we will be in touch with you shortly.
Regards
The Cape Union Mart team