No online customer service

<p>After placing an order on the 20th July, I was expecting delivery within 5 working days as stated on the website (was not a sale item). When checking on the website the only information available was that payment had been captured. No tracking info was available. On the 26th July, I emailed the online customer services to ask for an update on my order and asked when it would be delivered. No response. I again emailed on the 27th to request an update. No response. On the 28th I called customer services in the morning to request an update and was told that they would email the online team and get back to me. By late afternoon, I had not heard anything back so called again. Was told the same thing. Requested to speak to a manager, was told my order will be delivered next week Tuesday, 8 working days later, with no communication at all from the online store. I have always had great customer service from Cape Union Mart stores, but your online team is really letting the side down. With more people shopping online today, and online retailers like spree and zando offering a fantastic online service, have been very disappointed with Cape union Mart online shopping. </p>