No feedback and unable to supply correct item

I have been struggeling for the past couple of weeks to get a replacement strap for a Suunto Ambit. Ordered from Cape Union Mart and received the incorrect strap - took it back and was assured that they will order the right one. Also contacted customer care who assured me it has been ordered, but Zainab does not reply to my e-mails. Can you source the item or not?<br> <br> Anyways, I got helped at a different store - they found the item in a couple of days and I can pick it up (they can even do the fitment for me! - Cape Union Mart couldn't).