No delivery - One month later

Good day,<br> <br> Referring to the email I received titled: \Cape Union Mart: Shipment # *** for Order # ***"<br> <br> This order supposedly shipped to me on the 5th of August. I have not received it as yet. Neither does the tracking number provided work.<br> <br> I followed this up via email 3 days ago. I did not receive any response to my email.<br> <br> The order was placed on the 25th of July. It's been exactly one month since. What is going on??<br> """