No delivery and incorrect delivery

Ordered 5 items online. 4 arrived. 2 of the four had batteries, which ARE included. Other two of the four, no batteries. To make it worse it is clearly obvious from the outside of the box that batteries are missing. <br> <br> Last item was available when ordered, has since become unavailable? I have paid for it in the meantime. And it has not arrived nor does anyone ever get back to me. I have complained twice already with no suitable responses received. Just more hollow promises. <br> <br> I have had to fork out more in order to get batteries as I needed to use the items in the meantime. I also have been highly let down because I have no prospect of receiving the gift for someone I ordered three weeks ago nearly. I am very very angry, upset and very disappointed. I used to like cape union mart. Nobody seems to care how customers are treated anymore. No goodwill at all. Clearly business is far too good to care about the people they let down.