No deliver as promised

I bought goods online on the 24/07. This is for one of our projects in Africa. I even paid R75 to expedite the shipment (3 days max). on the 30/07 i received an order, and its 1 of the 5 items i ordered. On the 30/07 i called the head office and i was told the online team is busy with queries and i must leave a message. That means mine was not regarded as a query. i left an urgent message and no one bothered to call me back. I called again on Friday and i spoke to a lady that told me they can see that they delivered 4 less goods. She rudely gave me an option to get my money refunded or wait for the goods. I was unhappy with this as they wasted my whole week, i could have bought the goods from another caring supplier. She then promised to refund me the R75 and i will receive my stock on the 03/08 (today) and i still have not, nor call from them. These goods need to leave SA by tomorrow morning and i have received none.<br> <br> What type of services are you rendering. Im disgueted and unhappy with cape union for poor service and rude consultants. Our project will be delayed now and it will cost us millions cause of their poor service.