BR
Brian R

1 reviews | Active since Jul 2015

21 Aug 2015, 15:30

no customer service/ lack of response

placed an order on line on 19/08 - ***, 10 min after order was confirmed I found a better alternative product and immediately emailed and called to cancel this order. I sent 2 emails and left 2 voicemails and have tried calling the other numbers and not being able to get through.<br> <br> The lack of communication is shocking and I wish I look at the Hello Peter reviews before ordering from Cape Union Mart as I would never have done so with all the bad reviews almost daily.<br> <br> I have still not had a reply and because of this lack of communication I will never order from this company again.

0
Replies (1)
Cape Union Mart
Cape Union Mart's reply25 Aug 2015, 12:45
Official
Hello brickard,

We have been inundated with communication form our clients and have a backlog. This has resulted in us trying our best to assist all our customers but with a delay of a few days. Your order has been cancelled and we will be in touch to confirm this.

Regards
The Cape Union Mart Team