No communication and no delivery

I ordered an item on 10 November. Thus far I have not received any communication regarding my delivery. No e-mails and all attempts to contact them were useless - either the phone just rings, or it rings 3 times before going engaged (online store number) or I have to give my details for someone to call me back. I've been calling for more than 3 days now and have sent e-mails. So far nobody has called or even acknowledged receipt of my e-mails. This is not the service I'm used to receiving from Cape Union Mart. Previous orders were well organised and communicated. My account status hasn't changed since I ordered the item and still shows 'payment captured' - seems like they don't mind taking the money. PATHETIC.