No accounts recveived

on 13/06/2015 i opened an account much against my own rules. I purchased a few items. As of date i have not received any form of account as to payments due or even where to pay. i called several times with no luck. On 13/08 i received an sms congratulating me on my first purchase - only 2 months after my purcahse. Today 17/08 i received a phone call from a very cheeky lady saying i have been handed over and \when am i going to pay". i asked her to please send me an account so i can pay. she told me the accounts only run tomorrow"