Never Never again will I buy from Cap Union Mart - life long customer lost

The Staff at Cape Union Mart Call centre is absolutely useless and the company clearly gives them no discretion or room to think for themselves.

I placed an on-line order, I received a message that my parcel is on route to the pick up point, no one can tell me if I'll receive my parcel by tomorrow, but at the same time no one is able to cancel my order and refund me in order to go buy what I need in store.

Lee, Ruth and their manager (the only most senior manager on duty) is unable and unwilling to assist me at all.

Cape Union Mart I buy from you for birthdays and Christmas - never never again.