Never Been More Disappointed OPT-***

I ordered something from Cape Union Mart online on the 12th of December last years. Today is the 13th of January and I still don’t have my order. Fast n Furious, their courier partner have offered the worst service I have ever received from any courier company. My parcel has been in more than 4 provinces and it’s still not in my hands. Tried calling CUM on (0860) 333-329 and all I heard was “All our agents are currently busy, press # to leave a message or hold for the next available agent” for more than 8 minutes until the call dropped itself. I called again and the result was the same. Who the **** do you people think you are. How in the ****** hell does a 3-5 day deliver turn into 32 days??? I demand a full refund for this delivery and I want my parcel in my hands today. If not, we will meet at the CGSO. I have had it!!!