Money lost on online order

I paid for an online order CUM***4 two and a half months ago.

After persistence on my part and numerous phone calls and emails I was told that the package had gone missing. I was promised a replacement . Without informing me I was "refunded" into an account that does not exist anymore. Yet more emails and letters followed from my bank confirming that the account has been closed

I do not accept the excuse that high loads have lead to these delays. Like most people in order to be socially responsible I do online shopping. For example Takealot is a much bigger organization than Cape Union Mart and yet they manage to get my orders on time regularly. The same goes for Yuppiechef etc

If Cape Union Mart cannot provide a service due to "high demands" should they not close the online store?

I cannot spend more time on this matter as I am a surgeon and I am working on the frontline and this is not worth wasting any more time over. I am going to write the money that I have lost off to a bad life experience

I can just warn consumers TO NOT ORDER FROM CAPE UNION MART ONLINE as it is simply not worth the effort