SG
Shamiel G
1 reviews | Active since Jun 2010
24 Jun 2022, 21:38
Missing voucher codes due to system mulfunction in store
I purchased a gift card for R4000 from the Cavendish Square branch. While loading the gift card with the 3 voucher codes, the store had a system malfunction and the transaction showed as it was a purchase in cash, with my vouchers subsequently being lost. The store logged a call with the head office, but 4 days later they and I have had no feedback. I have a a copy of their correspondence with head office and they are waiting for someone at their head office called C******* A****** that is not responding to any of the emails. Sales have started at Cape Union and I am unable to purchase anything now.
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Shamiel G's updateReviewer Update
03 Jul 2022, 19:41 After a lengthy wait, R3000 was returned to me. The reason for the R1000 not being returned was that the store said it never came through their system.
I did my own investigation by contacting Tutuka and they have confirmed that the R1000 was spent at the same time the other 2 vouchers were spent on the 20th June. So while Cape Union systems might not show up on the POS system, it was clearly redeemed in store. Can you please investigate and return my R1000 voucher.
I did my own investigation by contacting Tutuka and they have confirmed that the R1000 was spent at the same time the other 2 vouchers were spent on the 20th June. So while Cape Union systems might not show up on the POS system, it was clearly redeemed in store. Can you please investigate and return my R1000 voucher.
SG
Shamiel G's update03 Jul 2022, 19:41
Reviewer Update
After a lengthy wait, R3000 was returned to me. The reason for the R1000 not being returned was that the store said it never came through their system.
I did my own investigation by contacting Tutuka and they have confirmed that the R1000 was spent at the same time the other 2 vouchers were spent on the 20th June. So while Cape Union systems might not show up on the POS system, it was clearly redeemed in store. Can you please investigate and return my R1000 voucher.
I did my own investigation by contacting Tutuka and they have confirmed that the R1000 was spent at the same time the other 2 vouchers were spent on the 20th June. So while Cape Union systems might not show up on the POS system, it was clearly redeemed in store. Can you please investigate and return my R1000 voucher.