Missing the point of convenience

<p>online shopping is supposed to be an easy, efficient and conveniant experience. Shopping at Cape Union Mart is, to my great dismay, has been fraught with illogical miscalculations and a business completely oblivious about customer service.</p> <p> </p> <p>i purchased goods online, and made a transaction through their online shop. I received no confirmation of order or a message signalling that my order is out for delivery. After the period with which it was supposed to be delivered passed, I contacted customer service. An automated email promised me assistance within 24hrs. Two days pass and I get an email asking for proof of purchase.</p> <p> </p> <p>Their finance department is so confused and befuddled they don't even realise I can't send a proof of payment, because the payment went through the site of the merchant. I contact FNB and they tell my in contact message is the only proof I can give. 20 minutes of airtime later! </p> <p> </p> <p>I email C.U.M and let them know, then they miraculously fixed the error on my side and the goods will be dispatched today.</p> <p> </p> <p>How do they know what I ordered? Because my account on their website says "you have placed no orders". I don't even have an order number, or an invoice. My money is up in the air, swallowed by their incompetence.</p> <p> </p> <p> </p> <p> </p> <p> </p>