GW
Ger-Marie Wessels
1 reviews | Active since Jul 2014
02 Apr 2022, 15:01
Misleading and incorrect website price
Good day,
Im highly disappointed with Cape Union Mart.. they had an incorrect price on their website and when i called Melyn branch they informed me that they will give me the product on the price of the website. After 5 min they called me back and stated they cant help me due to that being and online item only. Just to see that the product was then quickly removed. I feel that unacceptable service and misleading.. i took photos before all was removed to show that it no where did is say online only... please can someone from customer care get in touch with me as i feel that product should be given at the price advertised..
Helpful (0)
Replies (3)0
Replies (3)
Cape Union Mart's replyOfficial
06 Apr 2022, 09:41Hello Ger-Marie
Thank you for taking our call.
We pride ourselves with providing excellent service, we are disheartened to hear about your experience, please accept our sincerest apologies.
We have escalated this matter to the relevant department.
Kind regards
Cape Union Mart Team
Thank you for taking our call.
We pride ourselves with providing excellent service, we are disheartened to hear about your experience, please accept our sincerest apologies.
We have escalated this matter to the relevant department.
Kind regards
Cape Union Mart Team
Cape Union Mart's reply06 Apr 2022, 09:41
Official
Hello Ger-Marie
Thank you for taking our call.
We pride ourselves with providing excellent service, we are disheartened to hear about your experience, please accept our sincerest apologies.
We have escalated this matter to the relevant department.
Kind regards
Cape Union Mart Team
Thank you for taking our call.
We pride ourselves with providing excellent service, we are disheartened to hear about your experience, please accept our sincerest apologies.
We have escalated this matter to the relevant department.
Kind regards
Cape Union Mart Team
GW
Ger-Marie Wessels's updateReviewer Update
08 Apr 2022, 14:45Good day,
Lets see how long it will take fot the escalated department to get back to me
Lets see how long it will take fot the escalated department to get back to me
GW
Ger-Marie Wessels's update08 Apr 2022, 14:45
Reviewer Update
Good day,
Lets see how long it will take fot the escalated department to get back to me
Lets see how long it will take fot the escalated department to get back to me
Cape Union Mart's replyOfficial
12 Apr 2022, 16:33Hello Ger-Marie
Our management department have tried to contact you however unavailable telephonically,
Could you please provide us with an alternative number or provide us with an convenient time to contact you.
We have send you an email as well,
Looking forward to your response,
Kind Regards
Cape Union Mart Team
Our management department have tried to contact you however unavailable telephonically,
Could you please provide us with an alternative number or provide us with an convenient time to contact you.
We have send you an email as well,
Looking forward to your response,
Kind Regards
Cape Union Mart Team
Cape Union Mart's reply12 Apr 2022, 16:33
Official
Hello Ger-Marie
Our management department have tried to contact you however unavailable telephonically,
Could you please provide us with an alternative number or provide us with an convenient time to contact you.
We have send you an email as well,
Looking forward to your response,
Kind Regards
Cape Union Mart Team
Our management department have tried to contact you however unavailable telephonically,
Could you please provide us with an alternative number or provide us with an convenient time to contact you.
We have send you an email as well,
Looking forward to your response,
Kind Regards
Cape Union Mart Team