Manager won't help

<p>I sent my bag for repairs to be told 6 weeks and I have no problem with that so I bought a temporary bag for 450 for the six weeks and the next the zip broke so I took it to the manager at la Lucia and to be told 6 weeks take it or leave it I asked for a exchange to be told he will loose money because he will have one less stock I asked him to contact me with other options because I won't have any use of the bag if it will go for repairs and it's been 3 weeks and I haven't heard from the manager and now I am not happy with the service because I basically paid 450 for nothing and they want me to pay for another bag </p>