JC
Jacques C

1 reviews | Active since Nov 2010

02 Mar 2016, 11:05

Look After This One

After I was utterly disappointed with Cape Union Mart The Reds Mall, and even after I had to complain again as I was not contacted as promised after the complaint. I decided to go to the Centurion branch. Tebatso assisted me with my order and from start to finish was patient, courteous, informative and kept me up to date by himself. I would receive a phone call every few days just to let me know what's going on and never felt I would be disappointed. He even shorted out a mistake made on the order in a timely fassion again keeping me informed. Truly a beacon for customer service and professional to the extreme. Thanks for making a very unpleasant situation a pleasant shopping experience.

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Replies (1)
Cape Union Mart
Cape Union Mart's reply02 Mar 2016, 11:25
Official
Hello WOLLE 101,

We are so glad to hear that you have been able to have a pleasant experience with Tebatso at the Centurion store. Customer service is very important to us as a company and knowing that we have a member of our team that was able to provide you with this level of service is wonderful to hear.
We will be sure to inform the store as well as the relevant manager about the service you have experienced in our Centurion store.

Kind regards
The Cape Union Mart Team