Leatherman

I booked in my leatherman Sidekick for a service about a year ago, I had to follow up 4 weeks later as to when it would be ready for collection, only to hear that they had mis-placed my leatherman, and offered me a new one. I now booked it in again for a service on the 14/02/2015, yesterday again I had to call the store to find out what was going on, AGAIN i was told that they had mis-placed my leatherman and offered me a new one. I HAD MY OLD ONE ENGRAVED, Now they again gave me a new one. My problem lies that the leatherman that they gave me this time DOES NOT LOOK THE SAME AS MY OLD ONE! IT DOES NOT HAVE ALL THE DETAILING THAT MY OLD ONE HAD! THIS ONE LOOKS LIKE A \FONG kONG"KNOCK OFF! I dealt with it the first time as mistakes happen"