Lack of follow up - customer service

On the 4th and 24th of November 2014 I spoke to an employee of Cape Union Mart at the Greenstone shopping mall. They were ordering a part for my GPS and I was promised that it would take 2 1/2 weeks. After the 24th of November I did not receive any feedback. I did send an e-mail to head office as their telephone line were never being answered when I called.<br> <br> On the 24th of March 2015, I collected the GPS bracket and was promised that it will the correct bracket.<br> And off course when I tried it, it was not working.<br> <br> Leaving me 4 months later with \no bracket". <br> <br> Well done to Greenstone Brach for \""no customer focus/ service\""."""