Lack of customer service

I have just visited Cape Union Mart at Cavendish to purchase a pair of boots that I have been looking for.<br> I gave up making a purchase after being in the store for about 5 minutes because I did not want to disturb the staff. There were about 7 of them. 2 were working hard (well done) and the others were standing in a group chatting and laughing amongst themselves. There were also 2 other customers who did not appear to get service either.<br> Maybe it is the new marketing system where the customer has to find a staff member and ask for service? I guess I am still old school and like to be asked if I need any assistance.