K- way jacket puffy very poor quality

Dear Jabulani M, Thank you for taking the time to bring this matter to our attention. We are truly sorry to hear about your experience and understand your frustration. We sincerely apologize for the inconvenience caused, particularly after you had already engaged with our Customer Service team and returned the item along with your proof of purchase as requested. We appreciate that being passed from one point of contact to another is both frustrating and disappointing, and this is certainly not the level of service we strive to provide. Your concerns regarding the quality of the jacket and the handling of this matter have been noted with the seriousness they deserve. Please be assured that a Customer Service Agent will review your case and reach out to you directly via your case to best further assist and provide the necessary support toward resolving this matter. Thank you for your patience and for giving us the opportunity to address your concerns. We value your feedback and remain committed to assisting you further. Kind regards, Cape Union Mart