k-way inferior products

this is an email i have sent to cape union mart and K-way a few days ago. cape union mart rep**** to one email saying they would be in contact within 24 hours its been more than a week. the email is as follows and along witj it how they responed its all been copied

im Laeeq Geduld and recently made a purchase in November at a Cape union mart store in Upington. The item in question is a K-way explorer pouch bum bag type. The bag broke 5 days ago right where the sling buckle is seemed to the bag and along with the purchase invoice and bag i returned it to the Cape union mart store in Upington. What surprised me was the bag is less than 2 months old and broke and when returned they said they would repair the bag. Why would they have to repair a R300 bag thats less than 2 months old? The bag is R300 not R50 or R30 like the Chinese low cost items and you are repairing the bag? Your products are inferior they are defective and are of poor workmanship. If you dont think anything of a R300 please give me back my money i have no interest in a repaired R300 bag. I will not collect the item and believe me i will make use of every media opportunity to inform the public about a R300 K-way bum bag thats less than 2 months that broke and is being repaired by Cape union mart in Upington, I really dont care if they sent you the bag to repair, fact of the matter is, its a R300 bag thats inferior and you people wont replace it the leaders, the pioneers in outdoor gear, its a load of ******* and i will take it up with the consumer forum as soon as possible. I paid for the bag i don't have the convenience of the paid for bag how odd is that.

Regards

Laeeq Geduld

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Laeeq Gedu Laeeq Geduld

Jan 16, 22:00 CAT

Show quoted text Yours in Adventure, Cape Union Mart

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Laeeq Gedu Laeeq Geduld

Jan 16, 22:00 CAT

Hi im Laeeq Geduld and recently made a purchase in November at a Cape union mart store in Upington. The item in question is a K-way explorer pouch bum bag type. The bag broke 5 days ago right where the sling buckle is seemed to the bag and along with the purchase invoice and bag i returned it to the Cape union mart store in Upington. What surprised me was the bag is less than 2 months old and broke and when returned they said they would repair the bag. Why would they have to repair a R300 bag thats less than 2 months old? The bag is R300 not R50 or R30 like the Chinese low cost items and you are repairing the bag? Your products are inferior they are defective and are of poor workmanship. If you dont think anything of a R300 please give me back my money i have no interest in a repaired R300 bag. I will not collect the item and believe me i will make use of every media opportunity to inform the public about a R300 K-way bum bag thats less than 2 months that broke and is being repaired by Cape union mart in Upington, I really dont care if they sent you the bag to repair, fact of the matter is, its a R300 bag thats inferior and you people wont replace it the leaders, the pioneers in outdoor gear, its a load of ******* and i will take it up with the consumer forum as soon as possible. I paid for the bag i don't have the convenience of the paid for bag how odd is that.

Regards

Laeeq Geduld

Have a lovely day, Poetry team

This email is a service from Cape Union Mart. Delivered by Zendesk [M73MG2-QO34] ##- Please type your reply above this line -## Hello Explorer,

We would like you to know that an agent is currently attending to your query and will be in touch shortly.

Your request reference: (80619) .

To add additional comments, reply to this email.

Laeeq Gedu Laeeq Geduld

Jan 16, 22:00 CAT

Hi im Laeeq Geduld and recently made a purchase in November at a Cape union mart store in Upington.

Show quoted text Regards

Laeeq Geduld

Yours in Adventure, Cape Union Mart

This email is a service from Cape Union Mart. Delivered by Zendesk [M73MG2-QO34] When will I be hearing from your agent it's Friday today again? Show quoted text

On 16 Jan 2018 22:00, "Laeeq Geduld" ********** wrote: Hi im Laeeq Geduld and recently made a purchase in November at a Cape union mart store in Upington. The item in question is a K-way explorer pouch bum bag type. The bag broke 5 days ago right where the sling buckle is seemed to the bag and along with the purchase invoice and bag i returned it to the Cape union mart store in Upington. What surprised me was the bag is less than 2 months old and broke and when returned they said they would repair the bag. Why would they have to repair a R300 bag thats less than 2 months old? The bag is R300 not R50 or R30 like the Chinese low cost items and you are repairing the bag? Your products are inferior they are defective and are of poor workmanship. If you dont think anything of a R300 please give me back my money i have no interest in a repaired R300 bag. I will not collect the item and believe me i will make use of every media opportunity to inform the public about a R300 K-way bum bag thats less than 2 months that broke and is being repaired by Cape union mart in Upington, I really dont care if they sent you the bag to repair, fact of the matter is, its a R300 bag thats inferior and you people wont replace it the leaders, the pioneers in outdoor gear, its a load of ******* and i will take it up with the consumer forum as soon as possible. I paid for the bag i don't have the convenience of the paid for bag how odd is that.

Regards

Laeeq Geduld

Im sure you guys said you would be attending to the issue within 24 hours? Show quoted text

the damged bag was returned to the original store they said they will fix the bag? really fix it? I am still confused a k-way bag less than a month old and they want to fix it, the store has not since made contact either and i still have the receipts.