Jacket repairs

I have handed in one jacket for repair 9 weeks ago, another jacket shortly after that. Two weeks ago, upon asking how long this will still take, both my jackets could not be located. Last week my jacket (handed in 9 weeks ago), were still on it's way to get repaired. Every time I inquire in regards to my jacket(s), staff only says they have mailed them and no response yet. The service from Cape Union is horrible and not what they promise or promote. Do not know who to contact next to get any knowledge of the whereabouts of my K-Way jackets.