DV
Donné Venter

1 reviews | Active since Nov 2018

26 Nov 2018, 12:24

Issues cancelling my account

Issue cancelling my account It's been now 6 months and my account has still not been cancelled I went through all the correct processes. The reason for cancelling is that I was moving overseas and I now am overseas. I did the full telephone call in-store and was told the account is cancelled but someone would be calling me..that never happened I went in-store again as I had been emailed a statement saying I owe R179 start up fee for the account? Yet when I called my account was cleared.. I never owed money on the card, I used it and paid it off on the day with use of the vouchers given I was in touch with a manager of the Midlands store and he was helping me but got nowhere and now since he just ignores my messages So in this time the account keeps increasing. It is now over R600 The monthly charges are ridiculous for this I had no issues cancelling any of my other accounts.. Cape union,this has put a real sour taste in my mouth regarding this whole situation I refuse to pay the extra interest put forward on the account. I will pay the so called start up fee which by the way is never told to you when signing up Please can someone rectify this situation Tired of feeling like just a number in your system

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