inefficient staff and service

I sent my Garmin Vivomove watch in for repairs at the branch in Gateway, Durban in July 2022. I was told it would take up to 6-8 weeks, which I agreed to. After the 6 weeks I returned to the store every couple weeks to get an update on the status of my watch. I never got a phone call or update at any point.

When I visited the store in October 2022, they said the repair was going to cost me an 'X' amount, so I asked for my watch to be returned to me.

It is now January 2023 and I still don't have my watch back. Every time I go to the branch in Gateway I am told they are unaware of where the watch is and will get back to me as soon as they track it down.

I'm still waiting! I think the staff have either lost my watch or they have ****** it.