Incorrect order & never delivering the corrected order

I saw the Kelsey Jacket online, and decided to order it via my nearest Cape Union (WelkomGoldfields) which is 30km from my house. My husband went and specifically asked for the tan colour, and showed the lady the picure as well. (10/09)

A week later my mother-in-law picked up the package. As soon as I received it, I open the package and saw that the jacket was the Ochre ( more yellow ) colour. Checked online and all of the tan mediums were out. Called the following morning the store, and was told she found one medium at a store in Johannesburg (never apologised for the mistake), but I had to come into the store and pay a R160 courier - Jhb isn’t even 300km away, so this is quite expensive. My husband went again, directly after work and paid the R160. (16/09).

The following Thursday I went to the store, and thought the jacket might have been delivered. The lady told me, no they courier is Cape Union’s own, ans the oly collect and deliver something like Monday’s and Thursday’s. She wiuld call when it arrived. I expressed my dissapointment and concern again about he price of the courier fee. Still, no apology. She also told me specially the jacket had already been picked up by the courier. (24/11)

This morning (4/11) I called the store, not wanting to go there again specially, only to hear its not there. The lday handling it was not there ( she is on leave the past week ), so someone else called and checked around for it, and called back later on and said the jacket had never been sent out.. and ofcourse there are none left.

I am so angry and totally disgusted. I had to pay the R160 immediately so that they would send it, and in store, not online of eft. No apologies were made by the lady who made the mistake. Why hadn’t she called the store or the couriers to check up on the order? And if I had not called, I would still be waiting for my jacket ‘to arrive’ And this lady left the mess for someone else to clean up.

On the side, the person how helped me this morning apologised and delivered good service.