Incomplete Shipment Continued

I've been waiting for 15 days for delivery of ***. I have been told delivery would take place on Monday. The online chat operator didn't want to give me a reason for the delay or a tracking number. I am simply not willing to believe anything Cape Union Mart says at this stage (especially after reading through the heap of identical complaints on HelloPeter). Can you please provide me with the tracking number so I can confirm that the package has actually been shipped. Very disappointing that I have to use a public forum to communicate with a company that has all my contact details.