Immediate response and now nothing

I reported an issue with CPU and a leaky flask I had bought. The issue was that, although I had twice written to them at the email address on their website, no one responded.<br> Within hours Zainab Samuels responded, apologized, and asked if I would be prepared to take the item back to a store and that she \looked forward to your feedback.\" That was a week ago.<br> I have rep**** twice, and still nothing. <br> Talk about a replay of the original bad service!"