IF YOU SEND YOUR ITEMS FOR REPAIR AT CAPE UNION MART, BE PREPARED TO WAIT, VERY LONG.

Even though I appreciate the repairs you guys did for my K-Way Down jacket, I'm extreeeeeeeemly disappointed at your service and it made me frustrated!!! I sent my jacket for repairs at CUM V&A on 28 August 2018 and I only received it today, 12 weeks after!! Thats 3months!! That's 3 months of cold mornings and evenings endured... That's 8 weeks after the maximum set time (according to your staff the lead time is 4-6 weeks)!!! And the worst part was I had to keep calling to check if it's arrived and everytime I was brushed off! and when I called in today (cause no one bothered to call me), I was told it still hadn't arrived and when I started complaining, the salesperson then "went back" to "the back" to check and my jacket was suddenly there!!! When when I collected it today, I discovered that CUM V&A received it on 22 October.... meaning it's been there for 21 DAYS! and no one bothered to check and call me!!!

BY FAR THE WORST CUSTOMER EXPERIENCE I'VE EVER HAD!!!!