https://www.hellopeter.com/write-a-review

I bought stuff online from Cape union mart and after a few days of waiting for my parcel, I couldn't find it anymore, I reached out to them for assistance to track the order below is the email I sent to them and their response:

--------------- Original Message --------------- From: Sinovuyo Nomnganga [***] Sent: 2024/10/02 12:04 PM To: *** Subject: RE: ORDER NO:*** Good day I hope this email finds you well. I need assistance in tracking the following order. When I followed the link to check the status at first it was processing after the clothes passed inspection and now when I try to check it says order not found. Please see below pictures of the details of the order. Your assistance will be highly appreciated. Kind regards Sino

ref:!00D4J0D3UG.!500Tw0FcjJq:ref

RE: ORDER NO:*** [ ref:!00D4J0D3UG.!500Tw0FcjJq:ref ] Inbox

*** via 65i68vu4ndrn2z.4j-d3ugua0.gbr102.bnc.salesforce.com 9:22 AM (3 hours ago) to me

Good day Sinovuyo,

Thank you for contacting Cape Union Mart customer service.

Kindly be advised we only have one official website for Cape Union Mart which is the link below.

https://www.capeunionmart.co.za/

We have been alerted to a **** website and social ads that are falsely representing themselves as part of Cape Union Mart.

These sites and ads are not affiliated with us in any way.

If you have made a purchase, please log a dispute with your bank immediately.

We thank you for your continuous support and understanding while our legal team investigates the matter.

Kind Regards Tameryn Cape Union Mart

Sinovuyo Nomnganga <***> 12:46 PM (17 minutes ago) to ***

I am not satisfied with how you guys are resolving this because this site/account imitating you and taking money from your clients is still active operating as we are speaking. You haven’t publicly announced this so that your customers may be aware and safe from this **** rather you’re allowing the culprit to continue using your name and *****ing money from your loyal clients. It is not enough that your response is “you only have one site” whereas the account imitating you has your logo and is still up and advertising your sale as you guys on the social media platforms (instagram and facebook) why is it still up? It’s careless of you guys to overlook this while your clients are being ****med. I am appalled by your response and the lack empathy and sympathy. I was ****** while buying from you because I am a fan of your gear. I am a hiker and love your stuff, but this response is so disappointing. What is my band supposed to do at this point? You guys must give me everything which I bought. Please take accountability.