1 reviews | Active since Dec 2016
HORRIFIC CUSTOMER SERVICE
<p>I need my TomTom cardio watch that I bought in Walmer Park branch back TODAY! I have to chase this store for answers, its been two weeks! I am the customer and the staff here makes no effort, its ridiculous. I wasnt told that I would have to wait 4-6 weeks when I bought the watch. Martin said 2 weeks, 2 weeks agi and I need it today. I am going on holiday, the service at this store has been horrific since I took the watch back, its disgusting to be honest.</p> <p> </p> <p>I need my watch by tomorrow or a new one - this is unacceptable! If your staff at least had the decency to communicate it would be different, but now I just want my FIXED watch back today or a new one!!!!</p>
Good day Wachida,
We are so sorry to hear of the disappointing experience and that you have not received sufficient feedback from our Walmer Park store.
This is certainly not the level of service we would like any of our customers to experience.
We will ensure that you are contacted by a leader as soon as possible and that you receive urgent feedback on your repair.
The Cape Union Mart Team
Good day Wachida,
We are so sorry to hear of the disappointing experience and that you have not received sufficient feedback from our Walmer Park store.
This is certainly not the level of service we would like any of our customers to experience.
We will ensure that you are contacted by a leader as soon as possible and that you receive urgent feedback on your repair.
The Cape Union Mart Team