Horrible service, no communication,

Bad bad bad service from online platform CUM. I ordered 3 jackets from your online store on the 28th of October. It is now November 9th and nobody can tell me where my order is. I call the call center over and over again and all I hear is we will call you back. I am leaving the country and I have bought many items online. I can honestly say this is the worst online platform with the most pathetic service and *********** call center agents I have ever experienced. I am fuming... I can buy jackets elsewhere if this is the service that Cape Union Mart gives its valued customers. Call me back immediately.... Or refund me NOW! I even emailed *** and still nothing. Terrible, terrible and very terrible to say the least.