Horrible Service

I placed an order on the 28th October and the only communication I've received thus far was an order confirmation email that's it, nothing else.

It's now the 5th of November and after calling them and sending emails, I still have no idea what's going on with my order when I tracked my order it says "In progress", their website states that orders take 5-7 days, this is clearly not the case.

I would suggest refraining from ordering online, and as a matter of principle I'll never order anything from them again there are many other retailers that are reliable and proficient.