Horrible service

What a horrible service. The delivery company came to deliver my purchase on the 19/01/2023, only to find that it was not there, the driver indicated that it was probably not loaded from the warehouse and that he will return to deliver later in the day. Regrettably I am still waiting for my delivery and everyday I am told that they are delivering when I call the call center. I am really annoyed with this Unacceptable service.