Horrible customer experience

Very disappointed by the level of care and customer service received from Cape Union Mart.

I ordered 2 Earphones (deemed an Essential item during Level 5) on the 29th of April. After not receiving any feedback by the 22nd of May, I emailed them to enquire about my order status. The following Monday I received a message to say that my package is ready for collection and upon collection there was only 1 pair of Earphones instead of two. Again, I sent an email and again received no response only for my order (for the second Earphone) to be cancelled and a refund affected yesterday.

No feedback, no apology or explanation email and a refund for the cheapest amount for the earphones (I got them at two different prices since I used a voucher which I have now subsequently lost.) So they refund me the bare minimum after holding onto my money for over a month.

This company does not care one bit about their customers and have absolutely no scruples about taking advantage of their customers.

Will never set foot inside one of their stores again and would advise anyone not to shop with them.