Honestly the worst service ever!!!!

I copied and pasted the letter I wrote 7 days ago to Cape Union Mart online shop. I have still not had ANY answer from them and the R250 has still not been refunded. <br> <br> Good day,<br> I placed an order on 14 Feb. and after inquiry received my order 5 March (14 working days after the order was placed). To pay for my order I used my gift card, it had a R1000.00 on it. My order was:<br> * K-way Urban 20 Daypack: R250.00<br> * Old Khaki Suzi Chino Trousers: R250.00<br> I received ONLY the K-Way Urban 20 Daypack: R250.00. NO trousers. I assumed you ran out of stock. Today I was in the Cape Union Mart in Nelspruit and wanted to use the rest of my gift card, expecting an available amount of R750. The available amount on my gift card was R500.00. <br> <br> I would like to know, will the R250 that was paid for the trousers that I never received be reversed on my gift card? And if so, WHEN?<br> <br> I think it is absolutely unacceptable that this transaction has not already been reversed!! When an order is made, payment to Cape Union Mart is expected, why is it that when incomplete orders are received, Cape Union Mart can take its time on the refund? <br> Please advise on how this matter will be resolved<br> Regards<br> Melani Potgieter