LK
Luan K
1 reviews | Active since Sept 2011
13 Jul 2015, 00:13
Hidden costs, information withheld.
Like many others I was lured into opening a Cape Union Mart account with the promise of R600 in vouchers. I asked what the costs involved were and I was told that there are NONE. I app**** for the card, bought my goods, used some vouchers and immediately settled the account balance. A few weeks later I received a bill in the mail stating I owed R104, R100 \Initiation fee"and R4 interest. I reluctantly went to pay this fee at Woodlands branch fearing a bad credit rating"
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Replies (1)Cape Union Mart's replyOfficial
15 Jul 2015, 08:58Hello Luan Kotze,
We are so sorry to hear about your experience with us and the lack of information given to you. We can assure you that transparency and honesty with our customers are very important to us and we will be investigating this matter. We will be in touch very soon.
Regards
The Cape Union Mart Team
We are so sorry to hear about your experience with us and the lack of information given to you. We can assure you that transparency and honesty with our customers are very important to us and we will be investigating this matter. We will be in touch very soon.
Regards
The Cape Union Mart Team
Cape Union Mart's reply15 Jul 2015, 08:58
Official
Hello Luan Kotze,
We are so sorry to hear about your experience with us and the lack of information given to you. We can assure you that transparency and honesty with our customers are very important to us and we will be investigating this matter. We will be in touch very soon.
Regards
The Cape Union Mart Team
We are so sorry to hear about your experience with us and the lack of information given to you. We can assure you that transparency and honesty with our customers are very important to us and we will be investigating this matter. We will be in touch very soon.
Regards
The Cape Union Mart Team
