Hartbee****rt Cape Union Mart

I bought several things for my husband on Fathersday. Just after I paid the system went off. They won't give me the things I bought. I did receive a message from my bank to say the transaction went through. I waited 2 hours and still they said it did not show on the system.. At the end I have to pay again. Just to get my fathersday gift. They promise me I will get back my money. Its been two weeks and still nothing.