NR
Nthabiseng R

1 reviews | Active since Jul 2015

02 Jun 2017, 12:25

Goods not delivered

<p>I have ordered a book at Cape union mart online shop, I called them and provided delivery instruction. I haven’t received my book. I’m in Cape Town and Cape Union Mart online shop is also in Cape Town. I have tried to contact the courier company and my call was not answered. I have asked if my booked could be sent to a branch and I will go and collect, I was told that I have to order online that option doesn’t exist. I paid courier service cost still don’t have the book.</p>

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Replies (2)
Cape Union Mart
Cape Union Mart's reply02 Jun 2017, 15:53
Official

Good day Nthabiseng,

Our sincere apologies for the disappointing experience and that you have still not received your parcel.

We have escalated this matter with the courier service to urgently look into and prioritise.

We will contact you shortly with regards to delivery.

Once again, our sincerest apologies for the unpleasant experience.

The Cape Union Mart Team

Cape Union Mart
Cape Union Mart's reply02 Jun 2017, 15:53
Official

Good day Nthabiseng,

Our sincere apologies for the disappointing experience and that you have still not received your parcel.

We have escalated this matter with the courier service to urgently look into and prioritise.

We will contact you shortly with regards to delivery.

Once again, our sincerest apologies for the unpleasant experience.

The Cape Union Mart Team