Goods ****** during dispatch

Ordered merchandise off a clearance sale. Received tracking number few days later. After calling and inquiring about non delivery of the parcel, it took 3 weeks to credit me the funds. Speaking to a service assistant at the call centre, she said that lots of stuff gets ****** during the dispatch process. Asked if they could repeat the order. Received mail back that merchandise has been sold out. Very bad service. If they know they have an issue with security sort the issue.