From bad to good

Related to my previous complaint: http://hellopeter.com/cape-union-mart-inc/complaints/wrong-item-no-return-processed-***<br> <br> Cape Union Mart subsequently asked Skullcandy to assist. They contacted me, and apologised for the Fix 2.0 not being available. Skullcandy couriered me another set of earphones, as well as some promotional items.<br> <br> Although the extra items were not required, this is what is known as going the extra mile (having the OEM contact me and resolve the issue).<br> <br> Best Regards