********** Advertising

On 27 March I enquired regarding the in-store availability of a product (K-Way Women's Misty Rain Jacket- on promotion for R499) that was advertised on their website, as it was not available for purchase online. I gave all the relevant details in the email, however only two weeks later on 11 April did I get a response from Tchilanda asking for size etc. Note that this detail was included in my first email. I tried their online chat support service again enquiring regarding the availability of said product. I was informed by the same agent Tchilanda that unfortunately that product is not available in any of their stores nor is it available for purchase online. I then asked but how can you advertise something that is not available anywhere? She abruptly ended the chat. I then phoned their customer care line and asked to speak to Tchilanda and repeated my question. She tells me they do this for "research purposes". I said nonsense get back to me with a reasonable answer. I am yet to hear from her or anyone else at Cape Union Mart.