Fourways Crossing Complaint

Very disappointing service received from Jacques, the store manager at Fourways Crossing. On attempting to return a damaged Kway jacket I bought 2 weeks ago with the slip and the tags still attached. I was told this is a repair at a cost of R250 and the jacket will not be exchanged. After informing Jacques that his service was shocking! He responded with "well how would you like me to improve my service" I very first for myself at Cape Union Mart, who's service is always outstanding! Considering how challenging business has become, you would think better staff, especially management staff would be hired.