Faulty item - 100% disinterested in replacement/repair, contradictory to their policy on their site.

I bought an expensive jacket from Cape Union Mart. After taking it home, I noticed a fault in the zipper. On their site, their policy says they repair, if not, replace. GREAT! However, this was not the case when I contacted them. I got a very robotic response from a Bevan Samaai, saying they had online stock. I informed Bevan they did not have online stock, to which he then responded saying there is NO stock in the country (what a contradiction). I then had to inform Bevan that a store confirmed stock does reflect stock, however, I needed to confirm the stock reflection was a true representation. I have not received a response from Bevan since, nor have the stores I mailed responded. The store that promised to call back to confirm after visiting them, have not yet called me back, although I have followed up for them to do so. These employees just did not bother to look AT ALL. Their responses are quick responses for the sake of responding and are fact-free and effortless.

I have bought ALL my Kilimanjaro equipment from Cape Union and yet there is no interest to assist when I bought a product with a fault. DISGUSTING SERVICE.

I recommend ANYWHERE else.