tB
taryn B

1 reviews | Active since Nov 2014

02 Jun 2019, 16:40

False advertising and rude store manager

Went to your store in atterbury value mart after seeing and advert on atterbury value marts Facebook page of a kway jacket on sale till 2 June. I spoke to a sales assistant and she called the manager and he was extremely rude and said the special has finished long ago. I showed him the advert on my phone. He proceeded to take my phone and scroll though my Facebook and then closed it and said there's nothing he can do. Extremely rude and arrogant store manager. The manager should have apologized and given me the jacket as advertised!

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Replies (2)
Cape Union Mart
Cape Union Mart's reply04 Jun 2019, 11:35
Official
Good day Taryn, 

Thank you for bringing the above to our attention. 

We value our customer's feedback and kindly accept our apologies for the inconvenience. 

We phoned you and left a message on your voice mail. 

The matter has been escalated and we will provide you with feedback soon. 

Yours in adventure 
Cape Union Mart 
Cape Union Mart
Cape Union Mart's reply05 Jun 2019, 11:33
Official
Good day Taryn, 

As promised, we just contacted you with no success. 

We will send you an email as per our previous conversation, to resolve the matter. 

Thank you again for providing us with your feedback and have a lovely day further. 

Yours in adventure
Cape Union Mart