FAILURE TO HONOUR PRIOR ARRANGEMENT

On 20 April 2018 I purchased a Garmin Europe Mapset from the Kollonade Branch of Cape Union Mart. Back home, the mapset did not register on my Garmin device. On 26 April I was in the vicinity of Woodlands and visited the Woodlands Branch of Cape Union Mart to assist. After an hour of calls etc, the mapset still did not register on my device and I was eventually refunded for the faulty memory card. Struggling to find a Europe Mapset in Pretoria, but due to visit Bloemfontein on 5 May 2018, I contacted the Mimosa Mall branch on 28 April where I was then referred to the Loch Logan Branch which I then contacted. The Sales Assistant at Loch Logan Branch confirmed having a Europe Mapset in stock and that he will keep it for me until today [I even provided my name and cell number to show that I was committed to the sale]. I duly visited the Loch Logan Branch around 9h00 today [5 May] to collect as per our prior arrangement. The Sales Assistant I had the arrangement with, disappeared to the back of the store for quite a long while to fetch it and when I eventually traced him behind the till-counter busy with other customers, I was given two mutually exclusive [contradictory] versions: first that he thought I requested the North America mapset of which they had stock [which I certainly did not] and secondly, that he had apparently had a prior arrangement with the Kimberley Branch to send him the Europe mapset, but that it did not arrive in time. I had to leave empty-handed and as an extremely disappointed [probably ex-] customer of Cape Union Mart.